Layer 01
Customer
experience
Ordering, activation, self-service. The part your customer actually touches, and the part that decides whether they ever call support.
- SIM & eSIM ordering
- Activation flows
- Account dashboards
Available for new projects
Softwarethat flows.
We build and operate telecom platforms for UK SIM, eSIM and global travel data, plus AI agents that take real action and custom software shaped around how your business actually works.
What we buildSIM & eSIM platformsTravel eSIMsAgentic AICustom software
Running in the UK, USA & KSA · serving customers worldwide
UK SIMeSIM provisioningGlobal travel dataTravel eSIMsAgentic AICarrier APIsBillingCustom software
The stack we build: four layers, end to end
Customer
Layer 02
Agents &
automation
AI that processes, decides and acts without supervision. Automation wired into the platform itself rather than a chatbot bolted on.
- Support agents
- Order processing
- Reconciliation
Layer 03
Platform
& billing
Subscriptions, provisioning, admin tooling. The machinery that has to be right every time, because getting it wrong costs revenue.
- Billing & subscriptions
- Provisioning
- Admin backends
Layer 04
Network
integration
Carrier APIs, SIM and eSIM provisioning, travel data suppliers. The layer most agencies won't touch, and the reason brands come to us.
- Carrier APIs
- eSIM provisioning
- Travel data suppliers
Process audit
Your workflow,
as a diff.
~/customer-support.process
−5+4
@@support/inbound: 80 tickets per day
1-customer emails at 02:00
2-ticket waits until the morning shift
3-agent reads the account history manually
4-agent replies, escalates if unsure
5-repeat 80× a day, every day
1+agent answers instantly, 24/7
2+reads full account context automatically
3+resolves, or routes to the right human
4+your team handles only the hard 10%
@@provisioning/sim: every new order
1-order lands in a spreadsheet
2-someone provisions it by hand
3-carrier portal, copy, paste, hope
4-customer waits hours for activation
5-errors get unpicked days later
1+order triggers provisioning on submit
2+carrier API called directly
3+eSIM delivered in seconds
4+failures self-retry, then alert
@@billing/dunning: failed payments
1-failed payment noticed late
2-someone writes a chase email
3-follow-up gets forgotten
4-revenue quietly lost
1+failure detected on the webhook
2+agent sequences the chase
3+retries on payday logic
4+escalates to a human only when needed
@@ops/reconciliation: weekly
1-data spread across five systems
2-someone reconciles it by hand
3-half a day gone, every week
4-mistakes surface a month later
1+systems integrated once, properly
2+agent reconciles continuously
3+discrepancies flagged same day
4+nobody spends a Friday on it again
→ 80 tickets/day handled without a human touching themAudit my process →
What we build · scroll →
Three
things we
do well.
We don't ship and disappear. What we build goes into production and we're the ones keeping it up.
Telecom platforms
UK SIM and eSIM, end to end.
Ordering, activation, billing, provisioning and the admin tooling behind it. We integrate directly with carrier APIs, so the platform does the work instead of your support team.
OrderingActivationBilling
What we do →Travel eSIMs
Global data, live in seconds.
Travel eSIM storefronts with data packages across 190+ destinations: supplier integrations, instant delivery, top-ups and usage tracking, all under your own brand.
190+ destinationsInstant eSIMTop-ups
What we do →AI & software
Agents that act, software that fits.
AI agents that process, decide and act without supervision, and custom software built around how your business actually works rather than how a template assumes it does.
AI agentsAutomationCustom builds
What we do →Next
Your platform
could be here.
If you're building a mobile or travel eSIM brand, or automating a process, let's talk.
Start a project →How we work
Four steps.
No black boxes.
01 · Understand
A free consultation to map your current process, find the friction, and agree what success looks like.
02 · Architect
We design the systems, integrations and data flows. You see the plan before we build anything.
03 · Build
Iterative development with weekly check-ins. You see progress and can steer as we go.
04 · Operate
We monitor, maintain and improve. Platforms and agents that must keep running, keep running.
Ready to remove
the friction?
Book a free consultation and we'll map exactly how Codebourne can build or automate what you need. We'll tell you honestly if we're not the right fit.
Start a project →Software that runs your networkUK SIMs · eSIMs · travel dataAgentic AI · custom software